Who we are: At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30 countries, we build for boundless impact—touching billions of lives in the process. Visit us at UST.com . Summary: We are seeking an experienced Facets platform professionals with a robust background in health care domain. Experience : 5Yrs to 12 Yrs Location : Bangalore / Chennai / Trivandrum Work Mode - Hybrid Key Responsibilities App support – Lead • 5 years of experience in Healthcare IT and the Facets (TriZetto/Cognizant) platform • Strong in PL/SQL, Oracle, SQL Server, SSIS, C#, .NET, Azure • Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution • Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework • Manage Facets batch failures end-to-end; communicate business impact and recovery status to stakeholders • Participate in CAB,
provide production risk assessments, and support 30-day post-deployment warranty • Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement • ServiceNow ITSM: incident lifecycle (P1–P4), problem management, KEDB governance, and CAB participation • Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution • Managed SLA compliance, production support, audit readiness, and incident management in a 24×7 environment • AI/Cloud first thinking as an add-on skill for production issues elimination and automation first thinking for long term issue resolutions. Skills .NET, C#, PL/SQL, FACETS Interested candidates can share their resumes to or HiringNow HealthcareIT Facets TriZetto ApplicationSupportProductionSupport OracleSQL PLSQL Azure ServiceNowIncidentManagement AutoSys BangaloreJobs ChennaiJobs TrivandrumJo
📌 Production Support Specialist (Karnataka)
🏢 UST
📍 Karnataka