Role:

Customer Service Advisor Process:

International Voice Process

Key Responsibilities Handle customer queries from

guests and hosts

through calls majorly or other support channels if required. Assist with issues related to

bookings, cancellations, refunds, payments, reservations, listings, check-in/check-out, and account concerns . Understand the customer's problem by asking appropriate probing questions. Provide accurate resolutions using available knowledge bases, tools, and procedures. Handle customer complaints with

patience, empathy, and professionalism . Investigate issues and escalate cases when required. Communicate clearly and maintain a positive customer experience. Document every interaction accurately in the relevant systems.

Eligibility Undergrad & Graduates Freshers & Experienced both Willingness to work in rotational shifts (including night shifts) Excellent

English communication , both verbal and written. Strong listening and comprehension skills. Positive problem-solving and decision-making ability. Customer-focused and empathetic attitude. Basic computer and internet skills.

📌 Customer Service Representative (Mumbai)
🏢 Concentrix
📍 Mumbai