Aroha Palms · Mandrem & Pilerne, North Goa · On-site, full time
₹25,000/month + 2% commission on closed sales, uncapped

About us Aroha Palms is a boutique luxury villa collection across two locations in North Goa. Every villa has its own private 10-metre pool.
- Mandrem — three standalone villas and four apartment suites on a streamside plot with mountain and forest views, minutes from Mandrem Beach. 18 rooms, hosting anything from a single couple to a full-estate buyout for 36 guests.
- Pilerne — two villas set in the heart of Goa's countryside, close to all the main North Goa beaches. 11 rooms, hosting anything from a single couple to a full buyout for up to 26 guests.

We host families and groups from metro India, corporate offsites, celebration groups, and travellers from the UK, Europe and Australia. We are owner-led and building our reservations function properly for the first time.

The role You own every guest inquiry across the collection — WhatsApp, Instagram, email, website, phone — from first message to confirmed booking. Once a guest books,



you carry the relationship through arrival, the stay and the review. You report directly to the Director.

Sales & Lead Conversion
- Promptly follow up on, nurture, and close inbound leads generated via digital marketing campaigns, social media, direct calls, and messaging platforms.
- Understand prospective guests' group sizes, travel dates, and preferences to recommend the right property and configuration across the collection — including our combination and full-estate buyout options for larger groups.
- Quote accurately from our approved seasonal rate card, holding rate rather than discounting to close. Requests below card rate are referred to management.
- Follow up systematically until a guest books or clearly declines, and maintain a live record of every lead and its status.

PMS & Reservations Management
- Efficiently operate and maintain our Property Management System (PMS) and channel manager to ensure acc

📌 Sales and Guest Experience Executive (Goa)
🏢 Aroha Palms
📍 Goa