About BiteSpeed

Hey there We are a

Sequoia backed SaaS startup

on a mission to help

e-commerce

brands embrace

conversational commerce

as the future of selling online.

Currently,

2000+ Shopify brands

across

50+ countries

use BiteSpeed to

drive 20%+ revenue

doing everything from Whatsapp marketing to chatbots & handling support across channels.

Read more about our mission and the story of commerce here- out more about us here -

do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here -

openly brag about this )

We’ve had some solid investors back us

(making it easier for you to stalk us since you’d do this anyway):-

BiteSpeed Raises USD 3.5M Funding, Led by Peak XV’s Surge-

AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge-

Raises $1.9 Million Seed Funding From Sequoia India's Surge-

the role

We want to keep our

customers for life . To do that, customer success is probably going to be our most key function and we want to treat it like that.



So far our customer success function has been

founder-led,

we have a track record of 250+ 5-star reviews and the envious

net negative churn

(to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning

customer retention

and making them

true fans of BiteSpeed

while also

listening to customer feedback

to form a pipe of customer insights for our product team.

What you’ll do

Your core job is to

own our customer relationships , make them successful and fans of BiteSpeed.

Tracking product adoption

for our enterprise customers, ensuring they are getting maximum value leading to

upsells and expansion revenue.

Becoming a

trusted product advisor

for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed

📌 Customer Success Specialist (Bengaluru)
🏢 BiteSpeed
📍 Bengaluru