Experience:

6+ Years Location:

Viman Nagar, Pune Department:

Growth / Sales & Customer Experience Reports To:

Head of Marketing Job Type:

Full-time Position Overview We are looking for a

Customer Acquisition Manager

to lead our

Inside Sales and Customer Care function , with a robust focus on converting leads into customers, improving customer experience, driving repeat purchases, and building a high-performing customer-facing team. The role will own the complete customer journey — from

lead generation and first interaction to conversion, onboarding, customer satisfaction, retention, and repeat sales . The ideal candidate should have strong experience in

inside sales, telesales, customer relationship management, team handling, sales conversion, and customer retention , along with a data-driven approach to improving business performance. Key Responsibilities1. Inside Sales & Customer Acquisition

Lead and manage the

Inside Sales / Tele-sales team

to achieve monthly acquisition and revenue targets. Develop effective processes for

lead follow-up, qualification,



conversion, and onboarding . Improve lead-to-customer conversion through structured calling and follow-up processes. Establish sales scripts, call journeys, objection-handling frameworks, and follow-up mechanisms. Track and improve

lead response time, contact rate, conversion rate, average order value, and revenue per customer . Identify opportunities to cross-sell and upsell products to existing and new customers. 2. Customer Care & Experience

Lead the

Customer Care team

and ensure timely and effective resolution of customer queries and complaints. Build processes to improve overall

customer satisfaction and customer experience . Monitor customer feedback, complaints, cancellations, refunds, and service issues to identify recurring problems. Ensure consistent communication with customers across

calls, WhatsApp, email, and other customer touchpoints . Develop escalation mechanisms and ensure cr

📌 Customer Acquisition Manager (Mumbai)
🏢 Desi Farms
📍 Mumbai