P2P Tower Leader – Procure to Pay Delivery
Pan India

Role Overview
We are seeking an accomplished P2P Tower Leader to lead end-to-end Procure-to-Pay operations for global client engagements. The role is accountable for service delivery excellence, client relationship management, operational governance, process standardization, transformation initiatives, and team leadership within a business process services setting.
The incumbent will own delivery outcomes across the P2P value chain, drive operational efficiencies, ensure compliance and controls, lead high-performing teams, and partner with clients to deliver measurable business value.

Key Responsibilities
Delivery Leadership & Operations Management
• Lead end-to-end Procure-to-Pay operations across multiple client engagements.
• Own service delivery performance against agreed SLAs, KPIs, productivity, quality, compliance, and customer satisfaction metrics.
• Drive operational excellence through effective governance, risk management, and process controls.
• Ensure timely and accurate processing of purchase orders, invoices,



vendor queries, payments, and related P2P activities.
• Manage service continuity, issue resolution, and escalation management.
Client & Stakeholder Management
• Act as the senior point of contact for client procurement, finance, and shared services leadership teams.
• Lead governance forums, operational reviews, and executive business reviews.
• Build strong client relationships and drive customer satisfaction through proactive engagement and value-led discussions.
• Partner with client stakeholders to identify opportunities for process optimization and business outcome improvement.

Team Leadership
• Lead and develop large delivery teams across onshore and offshore locations.
• Drive people development, succession planning, capability building, and leadership coaching.
• Foster a high-performance culture focused on accountability, customer centricity, continuous improvement, and innovati

📌 P Tower Leader – Procure to Pay Delivery (GTB Nagar)
🏢 Tata Consultancy Services
📍 GTB Nagar