Job Title:

Customer Success Associate Location:

Gurgaon, Sector 27 Type:

Full time

About Cosmofeed: SuperProfile is a product innovation by Cosmofeed — the company that’s been powering the creator economy since day one. We built SuperProfile because creators deserve better than juggling 5 different tools just to run their business. We give creators everything in one place — automated DMs, lead capture, courses, coaching, digital products. No tech headaches. No hidden costs. Just one smooth system that actually works. Whether you’re a fitness coach, educator, or solo expert — SuperProfile helps you grow faster and earn smarter. Check it out: the Gig? As a CS Associate at SuperProfile, you’re not just answering tickets — you’re the secret weapon behind every creator’s success. You’ll own a portfolio of paid subscribers, keep them thriving, stop churn before it happens, and turn happy creators into die-hard fans. Think of yourself as a Key Account Manager for the coolest corner of the internet.



This role is for someone who’s always three steps ahead — anticipating what creators need, solving problems before they blow up, and making every interaction feel like it actually mattered.

What You’ll Be Doing Nail the Onboarding Own the post-purchase journey for every new subscriber in your portfolio. Jump on a welcome call or walkthrough within 48 hours — cover setup, AutoDM config, product tour, and 30-day goals. Make sure every creator hits their first win (DM automation live, first sale, first booking) within 7 days. Spot subscribers who haven’t set up by Day 7 and swoop in before things go sideways. Run Your Accounts Like a Pro Manage a defined portfolio of paid subscribers — their success is your success. Do structured check-ins: monthly for standard accounts, biweekly for high-value ones. Track usage patterns and proactively reach out when someone’s not getting the most out of the platform. Build real relationships — understand their business, goals, and pain point

📌 Customer Success Associate (Mumbai)
🏢 Cosmofeed
📍 Mumbai