Looking for an experienced Collections Manager to manage collection operations, external collection partners and recovery-related activities for a leading financial services organization.

Key Responsibilities Manage and monitor the performance of

collection agencies/vendors . Evaluate vendors, monitor their performance and manage commercial/invoice-related activities. Manage

repossession and litigation

activities. Coordinate with auction companies and law firms for repossession and legal matters. Monitor litigation cases and ensure timely updates and closure. Develop and manage processes for

fraud, complaints, bankruptcy and repayment rescheduling . Monitor and report performance of special handling cases. Develop and document

collection policies and SOPs . Support collection process and system setup for new business initiatives.



Test collection systems and identify process/system issues. Work closely with internal teams, collection agencies, legal partners and other stakeholders

Required Skills & Experience 8+ years of experience

in collections within

Consumer Finance / NBFC . Strong experience in

collection agency/vendor management . Good understanding of

repossession, litigation and recovery processes . Experience handling

fraud, complaints, bankruptcy and rescheduling

cases. Strong analytical, problem-solving and decision-making skills. Good knowledge of

Excel, Word and PowerPoint ; SQL/database knowledge is an advantage. Solid communication and stakeholder management skills. Bachelor's degree preferred.

📌 Collections Manager (Mumbai)
🏢 Important Business
📍 Mumbai