Job Description

Customer Service Manager ORGANIZATIONAL STRUCUTRE BUSINESS: CIRCOR Industrial LOCATION: Coimbatore, India DIRECT REPORTING: Director - Sales & Service MATRIX REPORTING: Director - After Market Sales & Service POSITION DETAILS Position Summary The Customer Service Manager is responsible for maintaining and driving customer satisfaction by establishing a skilled and positive relationship with assigned customers and internal stakeholders throughout the life cycle of post order, order booking to payment collection. Principal Activities Drive customer intimacy through market feedback analysis Improve customer satisfaction level from the current level Manage and drive the customer service team effectively to meet the functional KPI’s Manage and report the order booking for management through booking dashboard Respond promptly to customer requests, calls,



emails and drive customer satisfaction Review customer master creation forms and ensure proper customer onboarding in ERP Responsible for order booking and cancellation process as per business guidelines Ensure sales order booking in ERP is clear and accurate as per customer order by performing the contract review process meticulously Participate in the internal order review process CORB, at the time of order transfer for execution Ensure Sale Order Acknowledgement is provided to customer within defined timelines Perform open order review with team members and participate in SIOP meetings to drive the customer delivery needs. Oversee the dispatch co-ordination and monitor documentation control against the orders and shipment to enable the payment collection within agreed due date. Handling any post order customer queries, expedite request and customer complaints, to be communicated with the internal teams and drive for resolution. Open communication with team members to share information and knowledge to drive customer satisfaction Follow established guidelines and monitor all activities within the f

📌 Customer Service Manager (Tirunelveli)
🏢 CIRCOR International
📍 Tirunelveli