SAP CS - Consultant

6-10 Yrs

Location-Bangalore

About: A SAP Customer Service (CS) or Service Management job with S/4HANA experience typically involves a functional consultant or support analyst role, focusing on implementing, customizing, and supporting service processes within the SAP S/4HANA workplace. Should have hands-on experience in configuring, implementing, and supporting the SAP S/4HANA Service module, specializing in streamlining customer service operations, improving efficiency, and enhancing customer satisfaction. This role requires a strong blend of business process knowledge and SAP technical expertise.

Roles & Responsibilities:

1. In depth understanding on Customer Services, Sales & Distribution Process, Contract management, Pricing concepts, OTC, Partner Determination, Text Management, Pricing, Taxes, Billing, Credit Management, Back Orders, and Master Data Management (MDM).

1. Develop system designs that adhere to high level conceptual design and are traceable to functional as well as non-functional requirements in projects/enhancements
2.



Ensure designs produced adhere to architectural roadmap and support the development, execution, and operations of solutions
3. Deliver design solutions in line with system design standards which are global and scalable following a global template philosophy (Core/Template)
4. Ensure that solutions meet requirements outlined in the architecture handbook
5. Perform scoping, fit-gap workshops for projects/enhancements, proposes solutions for key gaps, provide effort estimations and align with business teams
6. Ensure that project/enhancements work is delivered to agreed time, cost and quality constraints following the release calendars
7. Experience in Application Support and working on SLA, CHR Delivery process to meet customer requirements and Any SAP Project Implementation activities.
8. Ensure that developed solutions are peer reviewed, formally documented and signed off by business
9. Initiate solution

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