Job Description

The Role

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The G&A; Systems Business Partner is a manager-level individual contributor embedded within Chargebee's General & Administrative organization. This person serves as the primary GBT technology interface for the CFO, CHRO, and General Counsel, owning the systems roadmap, resolving blockers, and delivering AI-enabled business process improvements across Finance, Human Resources, Legal, and Accounting.

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This is not a support role. It is a high-accountability partnership position requiring deep expertise in enterprise G&A; systems, NetSuite ERP, a global HCM platform (DarwinBox or Rippling), IronClad CLM, and Coupa,combined with the ability to deploy AI tools across business workflows and act as the connective tissue between G&A; leadership and all of GBT's capabilities.

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Responsibilities

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Stakeholder Relationship & Partnership

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- Build and maintain deep, trusted relationships with G&A; sub-leaders across Finance, FP&A;, Accounting, HR/People, Legal, and Compliance, understanding their goalss, system pain points,



and strategic priorities on a continuous basis.
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- Serve as the single named GBT point of contact for CFO, CHRO, and General Counsel organizations, eliminating ticket-queue friction with a 24-hour response commitment on all critical blockers.
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- Develop full fluency across all GBT sub-functions, GTM Tech, Q2C Systems, G&A; Systems, Corporate Data & AI Enablement, InfoSec, AI CoE, and PMO,and know exactly when and how to mobilize each on behalf of G&A.;
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HR & People Systems, DarwinBox or Rippling (Global HCM)

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- Serve as the primary GBT owner for Chargebee's global HCM platform, DarwinBox (India/APAC) or Rippling (US/EMEA), administering employee lifecycle workflows including hire-to-retire, offboarding, payroll integration, leaves, and performance management.
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- Configure and maintain HCM modules: Core HR, Payroll, Advantages, Performance, Time & Attendance, and Learning, aligned to Chargebee's global

📌 Business System Manager (Madurai)
🏢 Chargebee
📍 Madurai