Job Description – Customer Service | Insurance Process (Voice process)
Company: WNS, Part of Capgemini
About WNS
WNS is a global business transformation and intelligent operations company that combines domain expertise, technology, analytics and AI to deliver solutions for clients across multiple industries. WNS has strong capabilities in the insurance sector and operates delivery centers across India, including Pune.
Position Details
Role: Customer Service Executive
Process: Insurance Customer Service
Location: Pune
Shift: Australian Shifts
Working Days: 5 Days Working | 2 Days Off
Experience: Minimum 1 Year
Qualification: Graduation Mandatory
Job Summary
We are looking for customer-focused professionals to join the Insurance Customer Service Process at WNS. The candidate will be responsible for handling customer queries, providing accurate information and delivering quality customer service while adhering to process guidelines and service standards.
Key Responsibilities
- Handle customer queries related to insurance policies and services.
- Provide accurate information and appropriate solutions to customers.
- Resolve customer concerns in a qualified and timely manner.
- Maintain accurate records of customer interactions.
- Follow process guidelines, company policies and compliance requirements.
- Meet defined quality, productivity and customer-service targets.
- Coordinate with internal teams when required to resolve customer issues.
- Ensure a positive customer experience during every interaction.
Skills Required
- Excellent verbal and written English communication skills.
- Strong customer-service and interpersonal skills.
- Good listening and problem-solving abilities.
- Basic computer knowledge.
- Ability to work in Australian shifts.
- Ability to work effectively in a team environment.
- Good attention to detail and willingness to learn.
- Ability to work in a target- and process-driven environment.
Qualification & Experience
- Graduation
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