Manager of manager’s role

In charge of managing multiple entry level managers. This would consist of one or more teams of Investigation specialists (~70-80 headcount) who investigate buyer or seller transactions on Amazon platforms and take appropriate actions based on processes, tools and high-judgment decisions.

As a people manager, provide leadership and administrative support to their team(s) and manage them to focus on the people development of their team, minimize the impact of bad debt by meeting decision quality targets, constantly meet/exceed service levels based on capacity and team delivery, execute road mapped projects with various stakeholders.

In addition to being responsible for achieving and exceeding team’s defined metrics through rigorous performance management, she/he will be expected to participate in strategic planning, project road mapping activities of the team

The key to success in this role is the ability to understand the SPS vision and make independent decisions with sound judgment to manage their teams to attain that vision.





The incumbent is required to demonstrate performance in all the metric assigned and over and beyond

Metrics, by consistently leading the group of managers to meet the goals aligned to bad debt reduction, improved customer experience and meet service levels as per targets. Will also be accountable to represent the performance of his entire team/sub-function at various platforms worldwide. The candidate would need be able to dive deep on metrics and facilitate the solutions.
Will be responsible for ensuring that the team delivers as per plan, and will actively work with various teams to on board resources for the team.

Process Improvement, by delivering significant Business impacts and contributions to their company through improvement to quality, productivity, or customer experience. Work with various stakeholders within and outside SPS to ensure feature prioritization and delivery of process level improvements.

📌 Manager II, Risk Investigation, RA (Bengaluru)
🏢 Amazon
📍 Bengaluru