Amazon's Relay Operations Center (ROC) is seeking a Manager II, Supply Chain for the Disruption Management (DM) team. The ROC DM team supports NA/EU Surface Transportation operations by addressing real-time disruptions in the Middle Mile network — including poor weather, road closures, unexpected volume surges, mechanical breakdowns, and carrier exceptions — to ensure packages are delivered safely and on time.
The candidate should have a background in People. Process and Program management skills. He/she has the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high-pressure workplace.

Key job responsibilities
- Lead and manage a team of people managers operating in a 24×7 environment, ensuring real-time resolution of transportation and network disruptions
- Own end-to-end operational metrics (SLA adherence, resolution time, escalation rates, carrier performance)




- Drive continuous improvement through root cause analysis and process optimization
- Partner with upstream/downstream stakeholders including Fulfillment Centers, Sort Centers, Last Mile, Network Design, Carrier Management, and Tech teams to develop scalable solutions and automated mitigation strategies
- Identify patterns in disruptions and work with Tech and Product teams to build tooling and automation that reduce manual intervention and improve network resilience
- Drive peak readiness planning, capacity management, and contingency protocols for high-volume events (Prime Day, Peak, Sale events)
- Develop talent through coaching, performance management, and career development of direct reports; build a high-performing, engaged team culture
- Communicate operational status, risks, and recommendations to senior leadership through WBRs, MBRs, and ad-hoc escalation channels
- Lead cross

📌 Manager II, Supply Chain, ROC, DM (Hyderabad)
🏢 Amazon
📍 Hyderabad