Job Description

Hi All,

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We are organising a Walkin drive on 25th & 26th Sept (Friday & Saturday) at our Navallur, Chennai Campus.

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*Please note that we are looking for only immediate to 30days notice period candidates. We have multiple positions for the role, so please feel free to refer your friends/colleagues.

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Role: Sr. Process Associate/Analyst/Team Lead

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Process: UK Life & Pension Operations

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Job Location: Chennai, Navallur

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Shift: UK / European Business Hours

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Employment Type: Full-time

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Experience level: 1 to 10years

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Work Model: WFO

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Drive dates: 25th & 26th Sept (Friday & Saturday)

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Drive Location: HCL Tech, ETA 3 Block – Techno Park, SEZ, 33 Rajiv Gandhi Salai, Navallur, Chengalpattu, Chennai, Tamil Nadu – 603103

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Contact Person: Devadharani

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Time: 12PM TO 3PM

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Role Summary: Support Life & Pension operations by processing policy-related transactions, ensuring accuracy, compliance, and timely delivery within SLA/KPI targets.

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Key Responsibilities

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- Process Life & Pension requests as per SOPs and quality standards.
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- Review and update policy information accurately.
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- Meet SLA, KPI, and productivity targets.
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- Coordinate with internal teams and UK/European stakeholders.
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- Manage transactions using workflow systems.
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- Support audits and process improvement initiatives.
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Skills & Qualifications

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- Graduate in any discipline.
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- Positive English communication skills.
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- Strong attention to detail and process orientation.
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- Understanding of SLA/KPI-driven operations.
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- Proficient in MS Office (Excel, Word, Outlook).
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Preferred Experience

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- 1-10 years in Insurance BPO, preferably Life & Pension operations.
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- Exposure to UK/European clients or processes is an advantage.
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Key Competencies

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- Customer Focus
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- Problem Solving
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- Teamwork
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- Adaptability
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- Time Management
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📌 Walkin Drive At HCL Tech, Navallur (Tiruchirappalli)
🏢 HCLTech
📍 Tiruchirappalli