As a partner to businesses and governments,

Crane Authentication

offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&D;, security design, engineering and data-driven insights. We are an integral part of

Crane NXT , a $2 billion dollar business with over 5,000 associates

Position Summary & Objective
The Technical Support and Customer Integration Specialist is responsible for delivering expert technical support, customer onboarding, systems integration, stakeholder training, and ongoing application administration. The role supports the successful deployment and operation of customer solutions through effective stakeholder engagement, incident management, root cause analysis, testing, and change management activities.

Essential Functions Performed by the Position
Provide Level 2 technical support for the implementation, maintenance, troubleshooting,



and optimisation of bespoke application systems.
Lead customer onboarding, configuration, integration, and stakeholder engagement activities, including government authorities, importers, manufacturers, customs organisations, supply chain partners, and third-party vendors.
Deliver tailored technical training and guidance to:
External stakeholders : customers, importers, suppliers, customs officials
Internal teams : colleagues, Customer Care, project teams
Third parties : system users, logistics partners, service providers
Travel to customer sites as needed—sometimes at short notice—for deployment, integration, training, and issue resolution.
Act as a point of contact during Hypercare phases and respond to incidents and service requests in line with agreed SLA targets.
Troubleshoot issues across multiple channels (in-person, phone, messaging, email), aiming for first-time fixes and meeting SLA targets.
Administe

📌 Customer Integration Specialist (Mumbai)
🏢 Crane Authentication (NXT)
📍 Mumbai