Job Description

About the Role

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Policybazaar is looking for an experienced Manager – Telesales Operations to lead large B2C sales teams, drive business performance, and ensure operational excellence in a target-driven environment.

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Key Responsibilities

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- Lead and manage large Telesales / B2C Sales teams.
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- Drive daily, weekly, and monthly sales targets and revenue goals.
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- Monitor key performance metrics including Productivity, Conversion, Attrition, and Shrinkage.
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- Coach, mentor, and motivate team members to improve sales performance.
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- Identify performance gaps and implement appropriate action plans.
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- Manage team performance, attendance, productivity, and adherence.
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- Conduct regular performance reviews and provide constructive feedback.
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- Work closely with Training, Quality, HR, and other stakeholders to improve business performance.
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- Ensure adherence to sales processes, quality standards, and compliance requirements.
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- Prepare and analyze MIS and performance reports.
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Mandatory Requirements

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- Strong experience in Hardcore Sales.
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- Proven experience in B2C Sales.
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- Hands-on experience in Telesales / Inside Sales Operations.
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- Experience managing large team sizes.
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- Strong experience in managing Attrition and Shrinkage.
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- Solid understanding of sales metrics such as Productivity and Conversion.
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- Excellent leadership, communication, and people-management skills.
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- Graduation is mandatory.
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- Regional language proficiency is mandatory.
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- Immediate Joiners / Candidates with up to 15 days‘ notice period preferred.
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Interested Candidates

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Share CV: [email protected]

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Contact: Raksha Shukla – (phone hidden)

📌 Telesales Manager (Hyderabad)
🏢 Policybazaar.com
📍 Hyderabad