Job description:

Telecaller

Calida Rehab

Position Title:

Telecaller / Admission Coordinator

Department:

Admissions & Business Development

Reporting To:

Administrator / Admissions Manager

Job Location:

Calida Rehab-Pune

Pay - Pay: ₹15,000.00 - ₹22,000.00 per month

Job Summary

The Telecaller is responsible for handling incoming inquiries, , providing information about Calida Rehab's services, conducting follow-ups, coordinating admissions, and maintaining accurate records of all inquiries and conversions. The role requires excellent communication skills, empathy, professionalism, and robust follow-up abilities.

Key Responsibilities

1. Inquiry Handling & Lead Generation

Attend all incoming calls, WhatsApp messages, emails, and website inquiries promptly.

Provide accurate information regarding rehabilitation services, facilities, treatment programs, and admission procedures.

Understand patient requirements and collect necessary details.

Generate and maintain inquiry records in the Lead Management System/CRM.

2. Lead Management & Follow-Up





Classify leads as Hot, Warm, or Cold.

Conduct regular follow-ups with prospective patients and families.

Schedule assessment calls, center visits, and admission discussions.

Maintain daily follow-up records and update lead status.

Coordinate with management regarding high-priority leads.

3. Admission Coordination

Guide families through the admission process.

Explain admission requirements and documentation.

Coordinate with the clinical team for assessments.

Assist in admission planning and scheduling.

Ensure smooth communication between families and the admissions team.

4. Customer Relationship Management

Build rapport and trust with patients and families.

Handle inquiries professionally and empathetically.

Address concerns and provide appropriate guidance.

Maintain confidentiality of patient information.

5. Marketing Support

Follow up on digital marketing leads.

Maintain referral source records.

📌 Tele caller executive (Nashik)
🏢 Calida Rehab
📍 Nashik