Job Description

Inside Sales & Customer Support Executive

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Location: Bengaluru | In office

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Navson Technologies manufactures scientific equipment for customers in research and related fields. We are looking for an Inside Sales & Customer Support Executive to manage inbound enquiries, develop sales opportunities with existing customers, and help customers get timely support after a purchase.

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This role suits someone who enjoys understanding technical customer needs, follows through consistently, and can keep sales and support activities organized in Salesforce.

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Key responsibilities

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- Respond promptly to inbound enquiries and understand each customer's application, requirements, and purchasing timeline.
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- Share relevant product information, prepare quotations, and follow up with customers through the sales process.
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- Identify opportunities to cross-sell suitable products or solutions to existing customers.
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- Maintain accurate customer details, opportunities, interactions, and follow-up tasks in Salesforce.
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- Act as a point of contact for post-sale questions and service requests, coordinating with the appropriate internal team to resolve them.
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- Keep customers informed about the status of their enquiries, orders, and support requests.
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- Work with colleagues and dealers where needed to ensure smooth communication from initial enquiry through post-sale support.
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What we're looking for

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- Experience in inside sales or a customer-facing sales role.
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- Hands-on experience using Salesforce to manage leads, opportunities, and customer activity.
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- Strong written and verbal communication skills, with a disciplined approach to follow-up.
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- Ability to understand customer needs, explain product information clearly, and coordinate with technical colleagues.
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- A customer-focused approach to resolving questions and service issues.
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Preferred experience

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- Prior sales experience with scientific, research,

📌 Inside Sales (Madurai)
🏢 Navson Technologies
📍 Madurai