Zone IT Solutions is looking for an IT Support Engineer to provide day-to-day technical support to our internal team. The role will involve managing laptops, software, Microsoft Intune, basic server setup, user access, and general IT troubleshooting.

Key Responsibilities
- Provide Level 1/Level 2 IT support to employees for hardware, software, and connectivity issues.
- Install, configure, and manage Microsoft Intune on company laptops and devices.
- Set up and configure laptops, desktops, and other IT equipment for new and existing employees.
- Perform basic laptop hardware checks, troubleshooting, and maintenance.
- Install, configure, and update required software and applications.
- Assist with server setup, configuration, and basic administration.
- Manage user accounts, permissions, device access, and basic security settings.
- Troubleshoot Windows, Microsoft 365, network, printer, and other common IT issues.
- Maintain IT asset records and ensure company devices are properly configured and secured.
- Support employee onboarding and offboarding from an IT perspective.




- Coordinate with external IT vendors when required.
- Maintain basic IT documentation, procedures, and troubleshooting guides.

Required Skills
- 1+ years of experience in IT Support / Desktop Support / System Administration.
- Hands-on experience with Microsoft Intune and device management.
- Good knowledge of Windows OS, Microsoft 365, and common business applications.
- Basic understanding of servers, networking, Active Directory, and user management.
- Experience with software installation, updates, and troubleshooting.
- Good hardware troubleshooting and laptop configuration skills.
- Strong problem-solving and communication skills.
- Ability to independently manage day-to-day IT support requirements.

Valuable to Have
- Experience with Microsoft Entra ID / Azure AD.
- Knowledge of endpoint security and device compliance.
- Experience with Microsoft 365 administration.
- Basic knowledge of back

📌 Information Technology Support Specialist (Prayagraj)
🏢 Zone IT Solutions
📍 Prayagraj