Who we are:
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at
UST.com .
Summary:
We are seeking an experienced Facets platform professionals with a strong background in health care domain.
Experience : 5Yrs to 12 Yrs
Location : Bangalore / Chennai / Trivandrum
Work Mode - Hybrid
Key Responsibilities
App support – Lead
• +5 years of experience in Healthcare IT and the Facets (TriZetto/Cognizant) platform
• Robust in PL/SQL, Oracle, SQL Server, SSIS, C#, .NET, Azure
• Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution
• Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework
• Manage Facets batch failures end-to-end; communicate business impact and recovery status to stakeholders
• Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty
• Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement
• ServiceNow ITSM: incident lifecycle (P1–P4), problem management, KEDB governance, and CAB participation
• Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution
• Managed SLA compliance, production support, audit readiness, and incident management in a 24×7 environment
• AI/Cloud first thinking as an add-on skill for production issues elimination and automation first thinking for long term issue resolutions.
Skills
.NET, C#, PL/SQL, FACETS
Interested candidates can share their resumes to
[email protected] or
[email protected]
HiringNow #HealthcareIT #Facets #TriZetto #ApplicationSupport#ProductionSupport #OracleSQL #PLSQL #Azure #ServiceNow#Incid
📌 Production Support Specialist (Mumbai)
🏢 UST
📍 Mumbai