Skill required: Retirement Solutions - Customer Relationship Management (CRM)
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
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What would you do? • This role will require a broad understanding of the US retirement services domain (401K & 403B) and key features of Defined Contribution and Defined Benefits operations.



Trainee Analysts will be placed in any of the retirement services processes within TIAA Client Services and will be expected to learn and perform the relevant function and its activities as per standard operating procedures.

• The processes are rule based, and any exception would have to be performed with the help of the process owners leads. These processes are extensions of those which support the middle office and or back-office operations for the larger TIAA business in the United States of America. TIAA India Client Services supports the Retail & Institutional business;

• Responsible for completing all allocated tasks within the stipulated timeframe.
• Maintain quality and meet all desired deliverables
• Have a strong eye for detail and valuable understanding of the documentation process
• Standardized process documents (SOPs) where necessary, based on the guidance from process leads US business partners.
• Updating a

📌 Customer Service Associate (Mumbai)
🏢 Accenture
📍 Mumbai