? We are Hiring Head – Production Support ?

Are you a seasoned IT support leader with a track record of keeping business-critical systems running flawlessly? Do you thrive in high-stakes environments and excel at managing large-scale enterprise operations?

We are looking for a energetic Head of Production Support to lead our enterprise-wide support operations in Navi Mumbai. If you have 15+ years of experience and a passion for operational excellence, automation, and leadership, we want to hear from you

? Location: Navi Mumbai (Work from Office)
? Experience: 15+ Years (with 8+ years in Production Support leadership)
⏳ Notice Period: Immediate to 30 Days preferred

? Role Overview
As the Head of Production Support, you will lead enterprise-wide production support operations. You will be responsible for ensuring high application availability, operational stability, strict SLA compliance, and effective incident management for our business-critical applications.

? Key Responsibilities
- Lead Production Support and Service Delivery teams.
- Manage Major Incidents (P1/P2),



Problem Management, and Change Management.
- Ensure application uptime, SLA adherence, and operational excellence.
- Drive RCA, service improvements, and support automation initiatives.
- Coordinate with Business, Infrastructure, Development, and Vendor teams.
- Oversee 24x7 support operations and team management.
- Implement ITIL best practices and governance processes.

?️ Required Skills & Qualifications
- Core Expertise: Production Support, Service Delivery Management, and ITIL Framework.
- ITSM Tools: Hands-on experience with ServiceNow, Remedy, or Jira.
- Monitoring Tooling: Familiarity with Dynatrace, AppDynamics, Splunk, or Grafana.
- Infrastructure & Cloud: Exposure to Cloud Platforms (AWS / Azure / GCP), Linux/Unix environments, and Databases (Oracle, SQL Server, PostgreSQL).
- Leadership: Exceptional stakeholder communication and team management skills.

? Preferred Experience & Certificat

📌 Production Support Head (Navi Mumbai)
🏢 ApMoSys Technologies Private
📍 Navi Mumbai