Job DescriptionSenior Program Director – Global Platform Implementation & Transformation
NMumbai
nRole Purpose:
NLead complex global platform transformations. Bring teams together. Shape our future delivery capability.
NWe are seeking an exceptional Senior Program Director to lead complex global customer migrations and implementations for our new modular cargo platform.
NThis is a senior program leadership and consulting role, combining end-to-end ERP/platform migration expertise, customer advisory, project leadership, organizational design and AI-enabled delivery. Airline Cargo experience is highly desirable, but proven experience delivering complex legacy-to-modern ERP/platform migrations end-to-end is essential.
NDuties and Responsibilities :
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- Lead complex global customer programs from mobilization through migration, implementation, go-live, and stabilization. N
- Lead both legacy-to-newplatform migrations and greenfield implementations, including Big Bang and modular/phased deployments. N
- Act as a trusted consultant to customers,



advising on governance and ways of working required for successful transformation. N
- Bring together Product,Engineering, Architecture, Data, Delivery, Operations, Customer and Change Management teams to create one integrated program. N
- Provide internal consultancy on the future structure, roles, responsibilities, capabilities and operating model of our delivery organization, helping shape the organization as it develops. N
- Own program governance,planning, dependencies, risks, issues, decisions and executive escalations. N
- Build solid relationships across all levels, from engineers and delivery teams through to C-suite, internally and externally. N
- Lead customer readiness, change management, and enablement to ensure successful adoption of the new platform. N
- Drive the practical useof AI and emerging technologies to improve implementation quality, efficiency, velocity, and predictability. N
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