Job DescriptionRoles and Responsibilities:
N
- n
- Provide service and customer support during remote meetings and interactions. N
- Install POS software onclients' systems or devices efficiently. N
- Conduct training sessions to help clients understand and use the product effectively. N
- Diagnose errors or technical problems and determine proper solutions to resolve client queries. N
- Create, maintain, and implement SOPs to standardize support processes. N
- Hands-on experience with Windows, Linux, and Mac OS environments. N
- Research and identify solutions for software and hardware issues. N
- Troubleshoot technical issues, including account setup, system errors, and network configurations. N




- Ask targeted questions to quickly identify the root cause of issues and provide resolutions. N
- Communicate with clients through phone, email, or chat to resolve technical challenges. N
- Ensure all technical issues are logged properly with detailed documentation. N
- Build and maintain positive relationships with international customers, ensuring high levels of satisfaction. N
- Flexibility to work in rotational shifts to support international time zones. N

nAdditional Qualification and Skills:
N
- n
- Software Installation and Training. N
- Flexibility to work in rotational shifts to support international time zones. N

📌 Hiring: Technical Support Engineer (Ahmedabad)
🏢 Petpooja
📍 Ahmedabad