Job DescriptionDepartment: Client Servicing & Account Management
NLocation: Mumbai
NExperience: 8–12 years (preferably from the events, experiential marketing, or brand activation industry)
NJob Summary:
NMaximus Events is seekingan experienced and dynamic Head of Client Servicing to lead and elevate client relationship management and strategic account handling. The ideal candidate will possess a deep understanding of the event management ecosystem, a sharp sense of brand communication, and a proven track record of delivering high-quality service across large-scale projects and clients.
NIf you are a solution-driven leader with a passion for people, processes, and partnerships—and thrive in a quick-paced, creatively driven environment—this role is for you.
NKey Responsibilities:
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- Lead the client servicing function for the agency, ensuring seamless communication, project alignment, and trust-building across all touchpoints. N
- Serve as the senior point of contact for key clients,



maintaining strong relationships and offering strategic consultation aligned with brand and campaign objectives. N
- Work closely with internal departments—Creative, Business Development, Production, and Operations to ensure timely and effective execution of event plans. N
- Oversee end-to-end client delivery, from brief understanding and proposal development to execution and post-event feedback. N
- Manage a team of account managers/executives, setting clear KPIs, guiding growth, and building a culture of ownership and accountability. N
- Drive repeat business through proactive upselling, cross-selling, and nurturing long-term partnerships. N
- Provide strategic insights and audience-centric solutions to ensure event outcomes meet or exceed client expectations. N
- Contribute to pitch presentations and client onboarding processes, ensuring brand consistency and service excellence. N
- Stay abreast of industry trends and client sectors to anticipate needs and of

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