Job Description
???? We’re Hiring: International Technical Support Specialist
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nLocation: Gurgaon (Work from Office)
nShift: Rotational (including Night Shift)
nWorking Days: 5 Days a Week
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nKey Responsibilities:
n• Resolve technical issues for customers on SAP Learning, Training Shop & Certification Hub
n• Communicate professionally with global customers via ticketing systems
n• Handle and manage customer escalations effectively
n• Collaborate with internal global teams to deliver high-quality support
n• Take ownership of issues and ensure timely resolution
n• Perform root cause analysis for reported incidents
n• Generate and deliver reports on learning usage and customer requests
n• Provide feedback to product/technical teams for continuous improvements
n• Ensure GDPR compliance across processes
n• Contribute to process improvements and efficiency
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nDesired Candidate Profile:
n• 2–4 years of experience in BPO/Call Centre (international voice/blended process)
n• Bachelor’s degree in technical field (BCA / B.Tech / B.E.)
n• Robust experience in customer handling & escalation management
n• Excellent verbal & written English communication skills
n• Comfortable working in rotational/night shifts
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n✨ Perks & Benefits:
n• Both-side cab facility (within hiring zone)
n• 5-day work week
n• Global exposure & collaborative work environment
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nInterested? Apply Now
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n#Hiring #TechnicalSupport #CustomerSupport #BPOJobs #GurgaonJobs #NightShiftJobs #ITSupport #CareerOpportunity #JobOpening #JobsInIndia #ImmediateHiring #SupportJobs

📌 Technical Support Specialist (Haryana)
🏢 Niit
📍 Haryana