Job Description
About the Role
nAir India Express is looking for a dynamic and commercially driven professional to lead loyalty programs, customer lifecycle initiatives, and AI-enabled marketing solutions. The role will drive member acquisition, engagement, retention, personalization, and partner-led revenue growth while enhancing the overall customer experience.
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nKey Responsibilities
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- Manage and optimize loyalty programs, including Maharaja Club and Tata NeuPass integrations.n
- Drive customer lifecycle campaigns across acquisition, activation, engagement, retention, and reactivation.n
- Execute AI-led personalization, recommendation, and customer engagement initiatives.n
- Monitor program performance, member behavior, retention, redemption, and revenue metrics.n
- Collaborate with Technology, Digital, Revenue Management, Customer Experience, and Finance teams.n
- Develop and manage loyalty partnerships with airlines, fintech, travel, and lifestyle brands.n
- Ensure compliance with loyalty governance, fraud controls, and data privacy standards.n

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nRequired Skills & Experience
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- 8+ years of experience in Loyalty, CRM, Product Management, Digital Marketing, Customer Lifecycle Management, or Commercial functions.n
- Robust understanding of loyalty economics, customer engagement, retention, and marketing automation.n
- Experience working with analytics, customer data platforms, and AI-driven marketing solutions.n
- Proven ability to manage cross-functional stakeholders and deliver business outcomes.n
- Exposure to aviation, travel, hospitality, eCommerce, fintech, or consumer businesses preferred.n

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nQualifications
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- MBA / PGDM / Master's Degree in Business, Marketing, Analytics, or related field.n

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nPreferred Expertise
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- Loyalty & CRM Strategyn
- Customer Lifecycle Managementn
- AI-Powered Personalizationn
- Product & Program Managementn
- Customer Analyticsn
- Commercial Partnershipsn
- Customer

📌 Lead - Loyalty (Haryana)
🏢 Air India Express
📍 Haryana