Designation: Director - Service Delivery
Reporting: Associate Vice President
Location: Gandhinagar, Gujarat
Shift: 4:00 PM to 1:30 AM IST

Requirements:
15+ years of experience in Client Success, Client Delivery or Account Management.
5+ years in leadership roles managing managers and cross-functional teams .
Strong experience managing US clients and executive stakeholders .
Understanding of

US healthcare

operations: revenue cycle management (RCM), risk adjustment, medical coding, or healthcare services preferred.
Proven track record of client retention, account growth, and operational excellence .
Bachelor’s degree in business, Healthcare Administration, Management, or related field.
Master's degree (MBA or equivalent) preferred.

Position Summary:
Advantmed is seeking an experienced and strategic Director - Service Delivery to lead end-to-end client delivery, account growth, and client relationship management across multiple healthcare service lines. This role will oversee client-facing teams across departments, ensuring seamless delivery, operational excellence,



robust governance, and exceptional client satisfaction.
The ideal candidate will have significant experience managing US-based clients, leading cross-functional teams, driving revenue growth, and building high-performing client success organizations. This individual will serve as the primary bridge between clients, operations, and leadership teams to ensure long-term client success and business growth.

Key Responsibilities:
1. Client Relationship Management & Account Growth (30%)
Own and strengthen executive-level relationships across strategic client accounts.
Drive client satisfaction, retention, and long-term partnership growth.
Identify opportunities for value addition and consultative engagement across accounts.
Lead Quarterly Business Reviews (QBRs), Performance Review Meetings (PRMs/PPRs), and governance discussions.
Partner with sales and business leaders to identify cross-sell, upsell, and acc

📌 Director - Service Delivery (Ahmedabad)
🏢 Advantmed India
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