About the Role
We are looking for an execution-focused Operations & Control Tower Lead to manage the operational engine behind our residential rooftop solar deployments.

In this role, you will lead the central control desk that bridges sales, engineering, local utilities, banks, and the customer. You will be directly responsible for eliminating project bottlenecks—ensuring that every residential project clears financing, approvals, procurement, dispatch, and final grid synchronization without delays or paperwork friction.

You will also manage a dedicated customer success and coordination team, ensuring homeowners experience proactive, transparent communication from the moment a contract is signed to final commissioning.

Key Responsibilities
Central Order-to-Delivery Ownership : Run the central operations desk tracking residential projects from contract signing through to final commissioning and handoff.
Customer Success Desk Management : Lead and coach a team of customer coordinators/relationship executives. Set transparent service-level agreements (SLAs), communication cadences,



and escalation protocols so customers are continuously updated via WhatsApp, calls, and email.
Financing & Banking Coordination : Work directly with partner banks and NBFCs to track customer solar loan applications, push fast document verification, and secure timely disbursements.
Utility & Regulatory Approvals : Drive all documentation and registration workflows with local electricity boards (such as KSEB) for initial feasibility approvals, net-metering allocations, and final site inspections.
Government Portal & Subsidy Management : Oversee end-to-end documentation, portal applications, and compliance filings for central/state solar subsidy programs to achieve zero document rejection rates.
Supply Chain & Field Alignment : Act as the operational bridge between field sales teams, project engineers, and central inventory. Authorize site dispatch triggers only after ensuring full commercial and

📌 Operations and Control Tower Lead (Mumbai)
🏢 Sunlane Cleantech
📍 Mumbai