Role Overview

We are looking for a proactive and technically capable IT & Digital Operations Executive to support our day-to-day IT infrastructure, servers, e-commerce platforms and business systems.

This is a broad, hands-on role covering IT support, servers & cloud, hosting, e-commerce, business systems, integrations, data & reporting and digital operations.

The role is ideal for someone who enjoys solving problems, learning new systems and taking ownership of tasks from identification through to resolution.

Key Responsibilities
- Provide day-to-day IT support for computers, printers, Microsoft 365, user accounts, software and connectivity issues.
- Support Windows Servers, cloud/VPC environments, web servers and email servers, including routine administration, monitoring and troubleshooting.
- Work with WHM/cPanel, web hosting, domains, DNS, SSL certificates and email configuration.
- Assist with networking, LAN/Wi-Fi, VPN, firewalls, IP configuration and connectivity troubleshooting.
- Support Microsoft 365, mailboxes, permissions and other cloud services.




- Manage and support day-to-day e-commerce website and online platform operations.
- Support ERP and other business applications, including troubleshooting and coordination with external providers.
- Monitor and troubleshoot system integrations, APIs and data flow between different platforms.
- Test website and system changes and coordinate with developers, vendors and technical support teams through to resolution.
- Use Excel and data for analysis, reconciliation and management reporting.
- Support website content, email marketing and other digital activities.
- Maintain technical documentation and records of systems and ongoing issues.
- Research and evaluate current software, services and technologies.
- Identify opportunities to automate repetitive tasks, improve processes and reduce manual work.

What We Are Looking For
- 1–3 years of experience in IT, systems support, digital operations or a related tech

📌 Digital Operations Specialist (Vadodara)
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📍 Vadodara