Job Description

Job Summary

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We are looking for a Product Support Engineer to provide technical support to customers, troubleshoot product-related issues, conduct product demonstrations, and ensure smooth product usage. The candidate will work closely with Development and QA teams to identify, investigate, and resolve technical issues.

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Key Responsibilities

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- Provide technical support and troubleshooting for product-related issues.
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- Analyze customer issues and identify root causes.
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- Handle support tickets and ensure timely resolution.
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- Coordinate with Development and QA teams for complex issues.
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- Reproduce, document, and track software bugs.
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- Assist customers with product features and technical queries.
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- Conduct product demonstrations for clients and explain product features, functionality, and usage.
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- Monitor recurring issues and suggest product improvements.
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- Maintain proper documentation of issues, solutions, and FAQs.
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- Ensure customer issues are resolved within defined timelines.
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Required Skills

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- Valuable understanding of software applications and troubleshooting.
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- Basic knowledge of React.js, .NET Core, and MS SQL Server.
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- Understanding of APIs, databases, and web applications.
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- Good problem-solving and analytical skills.
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- Ability to understand and debug technical issues.
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- Fluent in English with strong verbal and written communication skills.
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- Strong client communication and customer-handling skills.
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- Basic knowledge of ticketing/support tools is preferred.
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Experience

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1–3 years of experience in Product Support, Technical Support, Software Support, or a similar role.

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Education

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Bachelor's degree in Computer Science, IT, or a related field.

📌 Product Support Engineer (India)
🏢 Universal Software
📍 India