Zone IT Solutions is looking for an

IT Support Engineer

to provide day-to-day technical support to our internal team. The role will involve managing laptops, software, Microsoft Intune, basic server setup, user access, and general IT troubleshooting.

Key Responsibilities
Provide

Level 1/Level 2 IT support

to employees for hardware, software, and connectivity issues.
Install, configure, and manage

Microsoft Intune

on company laptops and devices.
Set up and configure

laptops, desktops, and other IT equipment

for new and existing employees.
Perform basic

laptop hardware checks, troubleshooting, and maintenance .
Install, configure, and update required

software and applications .
Assist with

server setup, configuration, and basic administration .
Manage user accounts, permissions, device access, and basic security settings.
Troubleshoot Windows, Microsoft 365, network, printer, and other common IT issues.
Maintain IT asset records and ensure company devices are properly configured and secured.
Support employee onboarding and offboarding from an IT perspective.




Coordinate with external IT vendors when required.
Maintain basic IT documentation, procedures, and troubleshooting guides.

Required Skills
1+ years of experience in

IT Support / Desktop Support / System Administration .
Hands-on experience with

Microsoft Intune and device management .
Positive knowledge of

Windows OS, Microsoft 365, and common business applications .
Basic understanding of

servers, networking, Active Directory, and user management .
Experience with software installation, updates, and troubleshooting.
Good hardware troubleshooting and laptop configuration skills.
Solid problem-solving and communication skills.
Ability to independently manage day-to-day IT support requirements.

Good to Have
Experience with

Microsoft Entra ID / Azure AD .
Knowledge of endpoint security and device compliance.
Experience with Microsoft 365 administration.
Basic knowledge of backup, cybersecurity, and I

📌 Information Technology Support Specialist (Mumbai)
🏢 Zone IT Solutions
📍 Mumbai