JOB DESCRIPTION

Front Office Executive – Educational Institute

Department: Front Office / Administration

Location: Barasat / Madhyamgram

Employment Type: Full-Time

Experience: 1–3 Years

Job Summary

We are looking for a professional, courteous, and well-organized Front Office Executive to manage the reception and front-office operations of the educational institution. The candidate will be responsible for welcoming students, parents, visitors, faculty members, and other stakeholders while ensuring smooth communication and administrative coordination.

The role requires excellent communication skills, a skilled attitude, strong coordination abilities, and the capability to handle multiple responsibilities efficiently.

Key Responsibilities

1. Reception & Visitor Management
- Manage the reception/front desk and ensure a professional and welcoming environment.
- Greet and assist students, parents, visitors, faculty members, vendors, and other stakeholders.
- Understand visitors' requirements and direct them to the appropriate department/person.




- Maintain proper visitor records and issue visitor passes wherever applicable.
- Ensure that unauthorized persons do not access restricted areas.

2. Telephone & Communication Management
- Attend incoming telephone calls professionally and transfer calls to the concerned department/person.
- Record and communicate messages accurately.
- Handle general enquiries through telephone, email, WhatsApp, or other official communication channels.
- Provide correct and appropriate information regarding institutional procedures, departments, working hours, admissions, and general enquiries.
- Escalate sensitive or important matters to the concerned authority.

3. Student & Parent Support
- Assist students and parents with general queries and guide them to the appropriate department.
- Coordinate with Admission, Accounts, Academic, Examination, HR, and Administration departments whenever required.
- Maintain a courteous and hel

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