Job Description

HCLTech is hiring for Team Lead - International contact Center on 25th and 26th Sept 2026 Friday and Saturday (Inbound calls)

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Walk-in Drive Details:

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Date: 25th and 26th Sept ,2026 - Friday and Saturday

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Location: HCLTech Navallur ETA 3 ,Sandhya Infocity next to VIVIRA MALL.

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Time: 10AM - 2:30 PM

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HR Contact Name: Judith

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Please carry anyone Government ID proof.

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Job Description International contact Center (Voice Process - Inbound calls)

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Experience: 5+ years in Voice/Customer Service, with minimum 1 year of Team Handling experience

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Qualification: Bachelor's degree in any discipline

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Key Responsibilities:

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- Lead, coach and motivate customer service advisors
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- Drive team KPIs across productivity, quality, customer experience and adherence
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- Conduct performance reviews, coaching and action plans
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- Handle customer escalations and ensure timely resolution
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- Ensure process, quality and compliance adherence
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- Support continuous improvement initiatives
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Preferred: Banking / Financial Services / Mortgage domain experience.

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Candidates must be comfortable working in rotational shifts, including night shifts, weekends and public holidays.

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Regards

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Judith

📌 HCLTech is hiring for Team lead (Madurai)
🏢 HCLTech
📍 Madurai