Client Experience & Communications Manager – Key Updates

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Location : Vikhroli
CTC : 15 to 18 lkhs
B2B - Mktg
Account Expansion
Sales Force Mktg
Account Mktg Campaign

Contact Person : Divya : (phone hidden) (Wassup)
[email protected]

Location:

Mumbai, India

Department:

Global Marketing
Reporting:

Director Marketing Centre of Excellence / Marketing leadership
Role Purpose
Drive

client growth, retention and expansion

through:
Account-Based Marketing (ABM)
Account Manager enablement
Strategic client communications
Focus on

cross-sell, upsell and expansion revenue

from existing clients.

Key Responsibilities
ABM – Existing Client Growth
Design ABM campaigns for existing accounts.
Identify cross-sell/upsell opportunities.
Build Target Account Lists.
Track pipeline, expansion revenue and account engagement.
Account Manager Enablement
Develop sales plays, talk tracks, objection-handling guides and email sequences.
Conduct training for Account Managers.
Maintain enablement material/library.




Client Communications
Own newsletters and client updates.
Prepare regulatory/compliance and product communications.
Manage segmentation, consent and deliverability.
Track engagement metrics such as open and click-through rates.
Client Engagement & Experience
Support client events, roundtables, advisory boards and NPS programmes.
Develop client advocacy, testimonials and case studies.
Support retention of at-risk accounts and onboarding communications.
Cross-functional Collaboration
Work with Regional Marketing, Product/Solutions Marketing, Marketing Operations, Account Management and Client Success.
Use

HubSpot

for campaigns, segmentation, automation and reporting.
Performance & Reporting
Track client conversion, expansion pipeline, newsletter engagement, ABM engagement and enablement adoption.
Monthly reporting and QBR support.

Candidate Profile
Experience:

3–5 years
B2B marketing experience with focus on

📌 Global Client Communication (Mumbai)
🏢 Quotient Consultancy
📍 Mumbai