Department: Client Servicing & Account Management

Location: Mumbai

Experience: 8–12 years (preferably from the events, experiential marketing, or brand activation industry)

Job Summary:

Maximus Events is seeking an experienced and energetic Head of Client Servicing to lead and elevate client relationship management and strategic account handling. The ideal candidate will possess a deep understanding of the event management ecosystem, a sharp sense of brand communication, and a proven track record of delivering high-quality service across large-scale projects and clients.

If you are a solution-driven leader with a passion for people, processes, and partnerships—and thrive in a fast-paced, creatively driven environment—this role is for you.

Key Responsibilities:
- Lead the client servicing function for the agency, ensuring seamless communication, project alignment, and trust-building across all touchpoints.
- Serve as the senior point of contact for key clients, maintaining strong relationships and offering strategic consultation aligned with brand and campaign objectives.




- Work closely with internal departments—Creative, Business Development, Production, and Operations to ensure timely and effective execution of event plans.
- Oversee end-to-end client delivery, from brief understanding and proposal development to execution and post-event feedback.
- Manage a team of account managers/executives, setting clear KPIs, guiding growth, and building a culture of ownership and accountability.
- Drive repeat business through proactive upselling, cross-selling, and nurturing long-term partnerships.
- Provide strategic insights and audience-centric solutions to ensure event outcomes meet or exceed client expectations.
- Contribute to pitch presentations and client onboarding processes, ensuring brand consistency and service excellence.
- Stay abreast of industry trends and client sectors to anticipate needs and offer innovative solutions.
- Develop servicing SOPs, review

📌 Head – Client Servicing | Events, Weddings (Gpo)
🏢 Maximus Mice And Media Solutions
📍 Gpo