Hiring: Customer Support Associate

Company: Air iQ 365 Ltd.

Location: Siliguri

Department: Customer Support

Employment Type: Full-Time

Company Overview

AIR iQ is a growing organization in the aviation and travel sector, committed to operational excellence and employee satisfaction. Along with its hospitality division, Udaan Hotels and Resorts, the company focuses on delivering seamless travel and hospitality experiences across India.

We are looking for a Customer Support Associate who is passionate about delivering exceptional customer service and ensuring a smooth travel experience for our customers and travel partners.

Position Summary

The Customer Support Associate will be responsible for providing prompt and efficient support to travel agents and customers by resolving ticket-related queries, coordinating with airlines and internal teams, and ensuring a seamless customer experience. The role requires excellent communication skills, attention to detail, and the ability to work effectively in a quick-paced environment.

Key Responsibilities

Customer Support




- Handle inbound and outbound calls to assist travel agents with ticket-related queries and complaint resolution.
- Respond to customer and travel agent queries via email in a professional and timely manner.
- Provide accurate information regarding bookings, ticket modifications, cancellations, refunds, and airline policies.
- Ensure all customer interactions are handled with professionalism and a customer-first approach.

Coordination & Operations
- Coordinate with internal departments to resolve customer issues efficiently.
- Communicate with airline support teams for PNR updates, ticket modifications, schedule changes, and other operational activities.
- Navigate airline websites, portals, and email systems to process customer requests accurately.
- Maintain proper documentation and ensure seamless handover of pending tasks during shift changes.

Additional Responsibilities
- Maintain service qualit

📌 Customer Support Associate (Bankura)
🏢 AIRIQ 365
📍 Bankura