Job Title: Service Engineer
Department: Service – Radiology
Location: Vapi, Gujarat / Field-based (Pan India)
Reports To: Senior Manager – Radiology
Experience: 2-3 Years
Job Purpose:
To ensure installation, maintenance & repair, and efficient operation of radiology and imaging systems including X-Ray, C-Arm, Digital Radiography (DR), and CT equipment, through effective service execution, preventive maintenance, and customer support.
Key Responsibilities:
1. Installation, Service & Maintenance
- Perform installation, calibration, and validation of X-Ray/ C-Arm/ DR, and CT systems at customer sites & repair in factory production.
- Execute preventive and corrective maintenance schedules to ensure high system uptime and reliability.
- Diagnose and repair hardware, electrical, and mechanical and software issues in imaging equipment and associated utilities.
- Ensure that all service activities comply with manufacturer guidelines, AERB regulations, and internal quality standards.
2. Customer Support & Troubleshooting
- Provide prompt and effective in office technical support for service calls, ensuring minimal downtime.
- Guide hospital technicians and radiographers on proper equipment handling and basic troubleshooting.
- Maintain clear communication with customers regarding service progress, timelines, and outcomes.
- Ensure service quality aligns with Meril’s commitment to excellence and customer satisfaction.
3. Preventive Maintenance & Documentation
- Plan and execute preventive maintenance schedules for installed imaging systems.
- Maintain accurate service records, preventive maintenance logs, and calibration reports.
- Prepare service reports, installation certificates, and equipment performance evaluations.
- Monitor spare parts consumption and inventory levels for timely replacement and availability.
4. Compliance & Safety
- Follow AERB and ISO 13485 safety standards during maintenance and servicing operations.
- Ensure radiation protection measures a
📌 Service Engineer (Satna)
🏢 Meril
📍 Satna