Job Summary:

We are looking for an Implementation Specialist - II to join our Skilled Services team based in Pune, Maharashtra. You will be part of a team of engineers and implementation specialists who build customized solutions for Helpshift’s Enterprise clients, driving strategic revenue enablement by ensuring that our SaaS platform is seamlessly aligned with clients’ tech stack, workflows, and core Support and Engagement objectives.

You will be responsible for providing technical guidance, reviewing solution setups, and supporting client implementations. You will own platform setups, workflow automations, and custom software integrations at different stages of onboarding, ensuring projects are delivered smoothly within expected timelines.

Responsibilities:
- Ownership: Fully own assigned custom development initiatives, ensuring that designs are aligned with Solutions Architects’ proposals, that capacity and timeline are aligned with client expectations, and that final solutions are fully documented.
- Enterprise Deal Acceleration:



Accelerate enterprise sales cycles through rapid technical prototyping and proof-of-concept solutions that demonstrate platform capabilities for high-value prospects.
- Delivery Certification & Risk Mitigation: Analyze architectures to audit configurations, schemas, and API payloads before go-live, mitigating risks and certifying solutions to meet gold standards.
- Agile Delivery & Jira Operations: Work in Agile/Scrum sprints, tracking time and deliverables in Jira for billable SOW accounting and capacity planning.
- Platform Configuration: Configure Helpshift’s native features, including AI capabilities, automation bots, and core messaging flows.
- Own End-to-End Onboarding: Manage simultaneous technical implementation projects from initial kick-off through go-live and handoff to Customer Success.
- SDK & Platform Configuration: Guide client engineering and product teams on integrating the Helpshift SDK (iOS, Android, Unity, W

📌 Implementation Specialist (Pune)
🏢 Keywords Studios
📍 Pune