Waters is seeking a highly skilled

Data Platforms Technical Support Manager

to lead our Tier 1 global support operations and govern our enterprise Databricks platform. This role combines

team leadership ,

operational excellence , and

deep technical ownership

of SAP Datasphere, Microsoft Azure Databricks Administration, Unity Catalog governance, , and Power BI.
The ideal candidate has

10+ years

of total experience with

5+ years

in leadership or management roles, plus

strong hands-on Datasphere & Databricks administration

(clusters, governance, compute, Terraform, Unity Catalog). You will ensure uptime, performance, and secure operations across our Data & Analytics ecosystem while mentoring a global team supporting a 24/7 workplace.
Team Leadership & Management
Lead, coach, and mentor a global team of L2 Technical Support Engineers.
Manage 24/7 operations including shift schedules, staffing, and on-call rotations.
Implement and enforce SOPs for incident management, escalations, and troubleshooting.




Track KPIs/SLA compliance while driving continuous service improvement.
Act as the highest-tier escalation point for business‑critical issues.
Datasphere & Databricks Platform Administration (Senior-Level Ownership)
Administer and maintain Datasphere & Databricks workspaces across development, staging, and production.
Manage clusters, jobs, permissions, workspace configurations, and compute governance.
Partner with engineering, analytics, and data science teams to ensure stable and scalable compute.
Troubleshoot complex Databricks issues across jobs, clusters, permissions, networks, and UC.
Unity Catalog Governance & Security
Design, implement, and maintain enterprise-wide

Unity Catalog

governance structures.
Manage fine-grained access for catalogs, schemas, tables, volumes, functions, and views.
Enforce least-privilege access models using groups, service principals, and RBAC.
Support permission audits, access reviews, classification standards, and complianc

📌 Data Platforms Technical Support Manager (Mumbai)
🏢 waters
📍 Mumbai