Job Description

Please find the JD.

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Role - Sales Executive

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Location- Dehradun

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Responsibilties:-

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1. Responsible for achieving daily / weekly / monthly targets as specified by the BM

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2. Maintain & follow grooming standards as specified in the SOP Manual

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3. Adhere to Enquiry Management & Booking Process as specified in the SOP Manual

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4. Responsible for handling enquiries through Walk-in, Telephonic, Email, City PSA & Travel Agents

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5. Ensure that the customer is provided with complete details pertaining to the product & cost 6. Responsible for relationship building and servicing the city PSA & TAs

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7. To maintain query turnaround time as per SOP

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8. Initiate tele sales calls for follow-ups & closure of sales bookings

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9. Responsible for coordinating with the service team for the post-sale process

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10. Maintain Daily Sales Report

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11. Responsible to maintain their enquiries in a database for future follow-ups and to regularly send emails on new offers

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12.



Responsible for maintaining Customer Satisfaction levels @ min 95% during the entire customer interaction

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13. Adhere to company policy and systems

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14. Ensure zero monetary losses by cancellation of liabilities and timely collections

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15. Ensure minimal risk-related exposure for the organisation by doing all necessary due diligence.

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16. Ensure compliance to systems and processes as per audit requirements.

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17. Ensuring Business Losses are reduced.

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18. Attending to customer escalations and resolving them in a timely manner.

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19. Identify current revenue generation opportunities for distribution expansion and ensuring repeat business opportunities

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20. Understanding the market and gaining competition insights and accordingly changing plans and strategy.

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Requirments:-

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HSC/ Bachelors degree in any related field.

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1 to 3 years of experience in travel sales

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Strong verbal and written communication skills to handl

📌 Sales Executive (India)
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