Job Summary

We are looking for a

Senior Associate IT Infrastructure

to provide reliable IT infrastructure, end-user support, and workplace technology services. The role will be responsible for managing IT helpdesk operations, endpoint devices, IT assets, Microsoft 365, infrastructure administration, and day-to-day technology support while ensuring adherence to IT service management standards and SLA commitments.

Key Responsibilities
Provide

IT helpdesk and end-user support

for hardware, software, applications, and connectivity-related issues.
Manage

device build, imaging, deployment, configuration, collection, and replacement

activities.
Support and maintain

laptops, desktops, printers, scanners, and other IT peripherals .
Manage

meeting room technology , including displays, video conferencing systems, audio systems, and related equipment.
Perform

endpoint, patch, antivirus, and EDR management

to maintain device security and compliance.
Maintain

IT asset and inventory records , including asset issuance, return, tracking, reconciliation, and disposal.




Provide working-level administration and troubleshooting support for

Windows and Linux environments .
Support

Microsoft 365 and collaboration platforms , including user administration and troubleshooting.
Handle

incident and problem management , ensuring timely resolution and appropriate escalation.
Monitor and maintain

IT helpdesk SLAs, service requests, incidents, and support metrics .
Provide basic support for

Identity & Access Management (IAM) , user access, permissions, and authentication-related issues.
Support basic

LAN/VLAN networking , connectivity troubleshooting, and coordination with network teams.
Provide basic administration and troubleshooting support for

telecom, EPABX, CCTV, and door access systems .
Coordinate with vendors and internal stakeholders for IT infrastructure, support, maintenance, and service-related activities.
Maintain appropriate

IT documentation, SOPs, asset records

📌 Senior Associate IT Infrastructure (Mumbai)
🏢 Concept Medical
📍 Mumbai