Job DescriptionJob Title: Service & Configuration Lead Location: Bangalore Experience: 4+ Years Joining: Immediate joiners only Employment type : Full time Overview We are looking for a Service & Configuration Lead to own Service Asset and Configuration Management (SACM) for Planet’s production estate – the service catalogue, the configuration management databases (CMDBs) and the end-to-end map of how Planet’s systems connect. You will drive the service catalogue, keep configuration data accurate and current – application owners, dependencies and the attributes teams rely on – and build the single, trusted view of the estate that underpins incident, change, capacity and audit decisions. Planet runs multiple CMDB platforms, so this is a cross-platform role focused on data quality, integration and governance rather than any single tool. Job Description Own the SACM practice end-to-end: service catalogue, configuration data model, CI lifecycle, baselines and audit trail. • Own and drive the service catalogue – define and maintain services, service owners and relationships,



and keep it the authoritative reference for the organization. • Keep the CMDB(s) accurate and current: application and service owners, configuration attributes, lifecycle status and the information incident, change and capacity teams depend on. • Build and maintain the map of Planet’s systems and services – how they interact and depend on each other across the estate – to drive impact analysis, resilience and service mapping for critical customer journeys. • Govern configuration data across Planet’s multiple CMDB platforms (e.g. Device42, ServiceNow, Jira and others in use), driving consistency, integration and reconciliation between them. • Define and police configuration data-quality KPIs; make configuration data the trusted single source for operational decisions. • Drive automated discovery and reconciliation to maintain coverage and accuracy at scale. • Support regulatory, resilience and audit r

📌 Service & Configuration Lead (Karnataka)
🏢 RapidBrains
📍 Karnataka