This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Summary Novartis' Biomedical Research Data and Digital Operations group is establishing a strong presence in India, and we are seeking proactive and versatile qualified in the role of IT Operations Manager As an "IT Operations Manager" within the BR Data & Digital Operations team, you will be responsible for leading and managing complex, globally deployed, high-impact software solutions. This role is accountable for end-to-end software operations, including providing an operational perspective, overseeing user support, maintaining stable and secure systems, and driving continuous improvements in product value and operational excellence. You will ensure alignment with enterprise architecture, security, compliance, and governance standards while collaborating closely with external vendors, internal technology partners, and key business stakeholders.



The role requires a strong focus on delivering measurable business value quickly and effectively through reliable, scalable, and well-managed digital solutions. About the Role Major Accountabilities Own the end-to-end operational lifecycle of applications, including onboarding, production support, upgrades, enhancements, and decommissioning. Ensure application stability, availability, performance, reliability, and operational resilience across global environments. Lead incident, problem, and service management activities, driving timely resolution, root cause elimination, and prevention of recurring issues. Govern application releases, patches, upgrades, and vendor-driven changes while ensuring operational readiness and minimal business disruption. Drive security, vulnerability remediation, compliance, audit readiness, and adherence to enterprise governance standards. Manage cross-functional dependencies with infrastructure, platform, integ

📌 Sr. Operations Manager (India)
🏢 Novartis
📍 India