About Cloud4C:

Cloud4C is the fastest growing Cloud Infrastructure and Managed Services Provider supporting mission critical workloads of 3500+ enterprises including 60+ of the Global Fortune 500 companies. Cloud4C is a niche and only managed services provider with Single SLA up to Application layer leveraging 18 Centers of Excellence. It specializes in Multi-Cloud/Hybrid-Cloud requirements, addressing the complex needs of large enterprises across Hyper-scale Public Cloud Platforms – Azure, GCP, AWS & Alibaba to Private Cloud environments. The company offers an integrated cloud security services through 26 security tools and 40+ security controls to ensure data is protected and backed by industry compliances – PCIDSS, GxP, HIPPA, IRAP, MAS etc. We are currently present in 25 countries across ASIA (India, Sri Lanka, Japan, Singapore, Australia, Recent Zealand, Thailand, Malaysia, Indonesia, Philippines, South Korea, Vietnam and Hong Kong) EMEA (Netherlands, Switzerland, UK, Portugal, Saudi Arabia, UAE, Qatar and Bahrain) AMERICA (USA, Canada, Mexico and Colombia)



We work with the leading technology companies in providing the community clouds like HANA Enterprise Cloud along with SAP, Banking Community Cloud along with Fidelity, G-Cloud along with Infosys to name a few.

Job Summary

We are looking for an experienced

ITSM professional

with strong expertise in

Incident, Problem, and Change Management

to manage and improve IT service operations. The role will be responsible for ensuring effective incident resolution, root-cause analysis, controlled implementation of changes, and continuous improvement of IT services in line with ITIL best practices. Key Responsibilities Incident Management Own and manage the

end-to-end incident management process , from identification through resolution and closure. Ensure incidents are appropriately prioritized based on business impact and urgency. Monitor

SLA adherence

and drive timely resolution of incidents. Coordinate with inf

📌 Problem Manager (Mumbai)
🏢 Cloud4C Services
📍 Mumbai