Who are we? Superset

is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season.

Location - Bangalore

Role Overview As an ACSM at Superset, you’ll be responsible for handling our university clients/customers, handholding during initial on-site implementation of the software platform and building long-term relationships with them.

Key Responsibilities

● Managing multiple stakeholders and understanding their respective business needs throughout the customer lifecycle, ● Providing good customer experience by ensuring that Superset is successfully and smoothly rolled out to the customer - provide software platform training to placements staff and help them set-up the platform, ● Handling escalations and ensuring long term working relationship with the respective university POCs,



● You’ll be required to help potential clients with respect to the platform use, best practices, and promote adoption, ● Keeping a track of adoption metrics to preempt churn rate and managing renewals. This is a role with huge responsibility as you would be entrusted with customer success and student adoption.

Requirements

You’ll be a great addition to the team if: ● You have 1+ years of experience in account management/customer success/client-facing role/operations, ● You have excellent communication abilities including the ability to listen, understand, assist rightly to the clients, ● You understand that maintaining relations is more about understanding people's psyche than just providing feature resolutions, ● You are passionate about product craftsmanship and care about excellent customer experience, ● Your experience working with cross-functional teams in a SaaS or a software company would be an added advantage.

📌 Associate Customer Success Manager (Mumbai)
🏢 Superset
📍 Mumbai