Pre-Sales Solutions Engineer – AI & CX
Location:
Hyderabad, India | Onsite Employment:
Full time Working Hours:
U.S. EST-aligned About Pronix.ai Pronix.ai is a specialized
AI & CX Systems Integrator (SI)
helping enterprises design and implement
Agentic AI, Contact Center AI, Conversational AI, and AI-powered business automation
solutions. Role Overview We are looking for an experienced
Pre-Sales Solutions Engineer – AI & CX
who can work directly with enterprise customers to understand business challenges, shape AI/CX solutions, develop solution architectures, lead demonstrations and POCs, and support opportunities from discovery through proposal and handoff to delivery. Key Responsibilities
Lead technical discovery and solutioning sessions with enterprise customers. Translate business requirements into scalable
AI, CX, Contact Center and automation architectures . Design solutions involving
Agentic AI, Generative AI, Voice/Conversational AI, Agent Assist, Knowledge AI/RAG and workflow automation . Develop architecture diagrams, solution approaches, demos, POCs,
proposals, SOW inputs and technical presentations. Conduct product demonstrations and technical workshops with customer stakeholders. Work with sales, engineering and delivery teams to move opportunities from
discovery → solution → POC/pilot → production . Evaluate customer environments and recommend appropriate AI/CX platforms, integrations and implementation approaches. Technology & Platform Exposure Candidates should have hands-on or solutioning experience across several of the following: AI & Agentic AI:
OpenAI, Claude, Gemini, AWS Bedrock, Azure AI CX/CCaaS:
Amazon Connect, NICE CXone, Genesys Cloud CX, Five9, Talkdesk Conversational AI:
Amazon Lex, Google CCAI/Dialogflow CX, Cognigy, Kore.ai CRM/CX:
Salesforce Service Cloud, Agentforce Integration:
REST APIs, webhooks, middleware, cloud services and enterprise applications What We're Looking For
5+ years of experience in
Pre-Sales E
📌 Pre-Sales Solutions Engineer – AI (Mumbai)
🏢 Pronix
📍 Mumbai