Job Title: Operations Manager Location:
Gurgaon Department:
Operations Reports To:
General Manager – Operations Purpose of the Job Role: To manage and drive day-to-day operations across assigned sites by ensuring operational excellence, client satisfaction, food quality, service standards, cost control, and effective manpower management while achieving business and profitability objectives. Key Responsibilities: · Plan, manage, and oversee day-to-day operations across assigned sites to ensure smooth and productive service delivery. · Ensure consistent adherence to
food quality, hygiene, safety, and service standards
across all locations. · Manage manpower deployment, staffing requirements, attendance, productivity, and retention to ensure optimal workforce utilisation. · Build and maintain strong relationships with clients and address operational concerns and escalations promptly. · Monitor site performance against agreed
KPIs, SLAs, operational plans, and business objectives
and take corrective actions where required. · Ensure effective implementation of SOPs,
processes, systems, and company policies across assigned sites. · Monitor and control
food costs, wastage, consumables, and other operational expenses
to achieve budgeted margins. · Review site-level performance and operational reports regularly and identify opportunities for improvement. · Coordinate with HR, QHSE, Procurement, Finance, Training, and other support functions to ensure seamless operations. · Ensure timely completion of training and development initiatives for operational teams to improve service quality and productivity. · Monitor vendor and supplier performance, where applicable, to ensure adherence to agreed quality and service standards. · Conduct regular site visits and audits to identify gaps, drive compliance, and ensure continuous improvement. · Support business growth and client retention through effective customer engagement and delivery excellence. · Prepare and share regular
📌 Operations Manager (Mumbai)
🏢 Elior
📍 Mumbai