Job Title:
Operations Manager: NICMAR Online Function:
Operations Location:
Mumbai Reports to position:
Business Head Team Management Role:
Yes Job Purpose Own the end-to-end delivery of online programs: onboarding, scheduling, faculty coordination & learner support journey. Ensure high-quality, seamless experiences for every learner. Job Outline Design and optimize SOPs across delivery, engagement, feedback, and career support. Automate and scale systems using tech-driven workflows. Design and optimize SOPs across delivery, engagement, feedback, and career support. Lead cross-functional teams: program managers, academic coordinators, and career advisors as we grow. Build a high-performance, learner-centric culture. Collaborate with placement teams to align learning outcomes with real hiring needs. Enable internships, capstones, and direct hiring pipelines. Work cross-functionally to ensure alignment between analytics insights, business objectives, and marketing execution. Job Specification Knowledge/Education: Bachelor’s degree in marketing, business analytics, statistics,
or related field. A Master’s degree or certification in analytics is preferred. Specific Skills: Track learner progress, satisfaction, and placement metrics. Drive continuous improvements with actionable insights. Desirable Experience: 3–8 years in ops or program management (preferably in edtech or University). Comfort with tools & automation. Team leadership experience and a sharp eye for execution. A passion for learner success and industry relevance. Job Interface/Relationships Internal: ·
Program Managers
– Daily coordination on schedules, cohort tracking, and learner issues. ·
Academic Coordinators
– For session delivery, faculty calendars, and academic content alignment. ·
Career Services Team
– To sync program outcomes with placement drives, internships, and employer requirements. ·
Technology Team
– For LMS, CRM, automation tools, and tech support resolution. ·
Admissions &
📌 Operations Manager (Mumbai)
🏢 NICMAR
📍 Mumbai